Lumatone's durability and reliability is something we take super seriously. The award-winning designers and engineers behind Lumatone have many combined decades of experience in industrial design and engineering, and a shared passion for creating premium products. Every detail — no matter how small — has been obsessed over for years. Our unique key design has undergone significant stress testing, and the anodized aluminum case’s design has been engineered for maximum durability. Great thought has been put into how we build all of the electrical and digital components into the frame of Lumatone, in order to ensure years and years of reliability and provide ease of serviceability. In short, this thing is built like a tank.
The Lumatone comes with a 1-year warranty. You can be confident that your Lumatone will be free of any manufacturing defects, or we'll cover the cost to repair, with a requirement of customers paying for 1-way shipping to return your Lumatone for repair if necessary. Beyond the warranty period, we're committed to having all Lumatone owners' backs, and will work Lumatone artists to resolve any issues that arise through the life of the instrument as inexpensively and conveniently as possible.
As for customer service, again, we want to put your mind at ease. We’ll always be just a click away - reach out to using the button at the bottom of this website.
We are keen to be personally involved in your experience with Lumatone. You’ll always be able to reach our team with any questions or concerns you have with your instrument, and we’ll make sure any issues you come across are dealt with swiftly.