Every Lumatone is what we call "build-to-order," which simply means we complete the assembly and quality-checks of your Lumatone after you order it. Often, at the beginning of production batches, this can also mean it is built from scratch the moment you order it. This means that receiving your Lumatone can sometimes take several weeks, or occasionally, even a few months.
You can always see the current time we estimate it will take to build and ship your Lumatone on our ordering page.
We at Lumatone are a small and passionate group of designers, engineers, and musicians based out of Toronto, Ontario. Building your Lumatone is a labour of love for all involved, and it starts the moment you hit the order button. We have partners in China helping us with various steps of the process to keep things as economical and efficient as possible, but every Lumatone ends up at our shop here in Toronto for a thorough inspection, a barrage of tests, and various steps involved in finishing each instrument.
I've received a lot of questions about batches and how they relate to when Lumatones are built. To clarify, when we refer to batches, we're referring to a limited number of Lumatones that we can sell at a certain price point, and it doesn't relate to when or how we build instruments.
While it is true that some buyers have received their Lumatones either earlier or later than our posted estimated delivery time, this is only out of chance or factors outside our control. Earlier in our process, COVID delays played a big part in any delays we experienced, and these are behind us now. While we build parts at certain intervals, we assemble Lumatones only as they are ordered.
Once parts arrive in Toronto, it can take anywhere from 2-4 weeks to fully assemble, inspect, test, and apply the finishing touches.
Occasionally and when our limited cashflow allows, we get courageous, and we build a number of Lumatones in advance. This allows us to sell "in-stock" Lumatones. This has been getting more rare as supply chains get tighter and our costs go up.
The most important takeaway here: the best way to get your instrument sooner is to order now. Getting your instrument in the queue will ensure you receive the next available Lumatone.
If you have any other questions about the ordering process, don't hesitate to reach out to us via the button at the bottom of this site!