As a small, scrappy, upstart instrument company, we are currently building every Lumatone to order. We don't yet have the resources to build and keep stock, which is why it takes a number of weeks to build and ship your instrument.
Because of this, we ask that you make sure you actually want to go through with owning a Lumatone before you purchase one. The moment you order, we begin a very lengthy and expensive process to build your instrument with care.
Once your Lumatone is shipped, it has been built specifically for you, and a refund of any kind is no longer possible. However, remember that it is backed by our 1-year warranty against manufacturer defects, which also protects you if the Lumatone stops functioning as advertised in any way. If at any time within that warranty period you encounter difficulties, we will work with you to repair your instrument, or replace it at no cost to you.
Beyond the warranty period, we will be here to back you up too, and will always work with you to repair or resolve any issues with your Lumatone as efficiently as possible.
If you have any further questions about anything else, be sure to write us using the button at the bottom of your screen!