Lumatone uses MIDI to control a variety of sound-generating devices like DAWs, synthesizers, or standalone sound modules. If you feel you've connected your Lumatone correctly to your computer or synthesizer, let's do some troubleshooting to find out what's app.

1. Reconnect and restart your Lumatone

This is the mother of all troubleshooting advice: before you try anything else, turn off your Lumatone and turn it on again. You'll also want to restart the computer or standalone instrument you are trying to control. This may very well solve the problem.

2. Make sure your instrument is receiving on the right MIDI channel.

Lumatone mappings transmit MIDI notes over one of sixteen MIDI channels available in a single MIDI connection. If you're using someone else's preset, this could be any channel or a combination of channels. If you programmed your mapping yourself, you probably know which MIDI channels you assigned to your Lumatone's keys. In any case, the easiest way to find out if this is the problem, is to set your DAW's virtual instrument or your synth or sound module to receive MIDI data in "Omni" or "All Channels" so that it listens for MIDI notes on any and all channels. You'll have to look up how to do this for the individual sound-generating device you're trying to control, but it's often quite an easy setting to find.

3. If you're using a computer, make sure your computer itself is receiving MIDI data from Lumatone.

With computers and MIDI connections, sometimes the issue is with the DAW or virtual instrument you're using, and sometimes it is with the computer itself. To make sure your computer is at least connecting to Lumatone, check for the connection using the following steps:

On Windows:

1. Right-click the Windows icon and choose Device Manager.
2. Select Sound, video and game controllers and look for a device called "Lumatone." If you are connecting via a MIDI-to-USB adapter, this may be the name of the adapter and not the device name "Lumatone" which is good too. If either is there, we know it is a MIDI problem and not a device connection problem!
3. If either of the above devices are not found, check your connections and/or make sure you have installed the necessary drivers for your MIDI-to-USB adapter. In the case of connectivity issues with MIDI-to-USB adapters, we recommend connecting directly via USB to avoid these types of issues.

On MacOS:

1. Go to the Utilities folder in your Applications folder and start the Audio MIDI Setup utility. 
2. Go to the Window pulldown menu and select MIDI Studio.
3. In the window that appears, you should see your Lumatone recognized as a device under the name "Lumatone." If you are connecting via a MIDI-to-USB adapter, this may be the name of the adapter and not the device name "Lumatone" which is good too. In either case, if it is there, we know it is a MIDI problem and not a device connection problem!
4. If either of the above devices are not found, check your connections and/or make sure you have installed the necessary drivers for your MIDI-to-USB adapter. In the case of connectivity issues with MIDI-to-USB adapters, we recommend connecting directly via USB to avoid these types of issues.

4. If your connection to your computer or synthesizer is confirmed to be working, test to see if your Lumatone is sending MIDI notes at all.

There are a number of reasons why Lumatone may be the problem, but the most likely issue is uncalibrated keys. It's possible that the keyboard's key calibration was inadvertently wiped, and therefore your Lumatone isn't sending any notes when you press its keys. To find out if this is the case:

1. Turn on your Lumatone, and look at the rear ports area of the instrument.
2. Play any key. Do you see a flashing green light above the MIDI ports? If so, your Lumatone is communicating correctly. However, if there is no flashing green light while you play keys, this means your Lumatone is not transmitting note on signals. To fix this, recalibrate your Lumatone's keys.

If recalibrating your keys doesn't solve the problem, and you are absolutely certain that your computer or synthesizer's MIDI connection is set up correctly, then please reach out to us via chat below and we will work with you to further troubleshoot the issue.