Troubleshooting
Find out how to deal with common issues that can occur while using Lumatone.Firmware Updates
How do I update my Lumatone's Firmware?
Your Lumatone can be constantly updated with new features and functionality via special software updates called Firmware. Learn how to update yours to the latest version.
My Lumatone's Firmware Update Did Not Complete
Maybe your computer crashed during a firmware update, or you accidentally unplugged your Lumatone. In most cases, it's nothing to worry about.
I Can't Get my Firmware Update to Work on MacOS Catalina
We are currently aware of an issue updating Lumatone's firmware using macOS Catalina (10.15.xx). Here's how to get around it.
Connection Issues
My Lumatone Isn't Connecting to my DAW or Other Instrument
If you can't trigger MIDI notes with your Lumatone, there's a number of things to check to help figure out what's going on.
Lumatone Won't Connect to the Lumatone Editor Software
If you're having trouble getting Lumatone Editor to find or connect to your Lumatone, this article is for you.
Calibrating Keys and Wheels
How do I Calibrate my Lumatone's Aftertouch Pressure?
Much like your Lumatone's keys, you may have to recalibrate the aftertouch region of the keys on your instrument to troubleshoot any issues with us. Here's how to do it.
How do I Calibrate my Lumatone's Keys?
Your Lumatone's keys are calibrated at the factory in order to function properly. Here's how to recalibrate them if things aren't working like they should.
How do I Calibrate my Lumatone's Pitch and Mod Wheels?
If your pitch or mod wheel seems like it's not sending accurate data, try this easy calibration process to set it straight.
In Use
Velocity Sensitivity Seems Erratic or Incorrect
If you're experiencing random velocity behaviour, the answer lies in calibrating your keys.