Ordering and Shipping
Learn how to place an order for Lumatone, the build-to-order process, how we ship, and more.Ordering
How many batches of Lumatone will there be?
Information about our production batches, each batch's pricing, and what happens when we sell out.
How long after I order will I receive my Lumatone?
Each Lumatones is build-to-order. Right now our lead time for building and shipping each instrument is 8-10 weeks.
Why does it take 8-10 weeks to ship my Lumatone?
Every Lumatone is build-to-order. Here's what happens from the moment you order your instrument to the moment it shows up at your door!
Shipping
What shipping services do you use and how much does it cost?
Your Lumatone comes to you via a variety of couriers, depending on where you live.
Will I be charged duty or taxes when receiving my Lumatone?
Important information about duty and taxes if you purchase a Lumatone from outside of Canada.
Can I pick up my Lumatone in Toronto to avoid shipping costs?
You're absolutely welcome to visit us at our shop in Toronto for a pickup when your Lumatone is ready!
Refunds and Warranties
What kind of warranty comes with my Lumatone?
We're standing behind every Lumatone with a longer than usual warranty.
What is covered buy the manufacturer's warranty?
We've got your back in almost all circumstances, but it's important you take care of your Lumatone and avoid any damage where you're at fault.
I've ordered a Lumatone and changed my mind. Can I get a refund?
All Lumatones are built-to-order, so there are important limitations to understand about what is possible when it comes to refunds and returns.